The Rocher.com.au website is committed to providing you with the best possible customer service experience. Rocher.com.au is bound by the Australian Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of this website that can be viewed without providing personal information. However, for access to full Rocher.com.au customer support features you may be required to submit personally identifiable information. This may include but not be limited to a unique username and password, or your email address, or to provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Rocher.com.au takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the website, we may collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing Rocher.com.au, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are on this website.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please submit your request via our Contact page. You may be required to put your request in writing for security reasons. Rocher.com.au reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.